Terms and Conditions

Shipping charges are based on Chargeable Weight; The greater of actual weight or dimensional weight – Length (cm) x Width (cm) x Height (cm) / 5000.

For a list of Prohibited Items that cannot be shipped with MrPostchi Pty Ltd, a list of items that carry shipping restrictions and have restricted liability cover for loss and damage under MrPostchi Pty Ltd Standard and Extended Liability terms; please see the Prohibited & Restricted Items list in the MrPostchi Pty Ltd Support Centre) or Section (8) of these Terms of Service.

The Customer’s MrPostchi Pty Ltd address should not be used as a Post Office Box and customer’s bank and financial accounts /statements should not be sent to MrPostchi Pty Ltd

The Customer agrees that MrPostchi Pty Ltd is in no way liable for any charges/duty/taxes that may be levied on any MrPostchi Pty Ltd shipment by your destination country’s government. We advise you to check with your relevant local authority if in doubt about this.

MrPostchi Pty Ltd will not be held liable for the seizure of any shipment by the destination countries customs department, due to it contravening any import restrictions or local/national laws. We advise you to check with the relevant local authority if in doubt about this.

MrPostchi Pty Ltddo not accept liability for goods which arrive at MrPostchi Pty Ltd premises damaged or with manufacturer’s defects.

MrPostchi Pty Ltd cannot send any shipments without payment of the Shipping cost.

Packages may be stored for up to 45 days at no charge. After 45 days, the customer agrees to pay storage fees of $1 per package received per day (up to a 25kg package). Packages above 25kg or pallets will be charged at $5 per day. Storage is not available for prohibited merchandise that cannot be shipped abroad. Prohibited merchandise is not storable, and must be shipped to an alternate address, returned to sender or disposed of promptly. If packages are still not despatched after 79 consecutive days MrPostchi Pty Ltd will dispose of your packages and levy a charge of $2.75/Kg subject to a minimum $27.50 charge.

MrPostchi Pty Ltd does not allow third party collections by the Customer.


These Terms of Service have effect from 1st June 2016.


Mr Postchi Pty Ltd is a Australian Company registered in New South Wales, ABN 95 608 510 694, with registered offices at 811/19 Baywater Drive, Wentworth Point, N.S.W. 2127 AUSTRALIA.

Registering a Mr Postchi Pty Ltd account constitutes your acceptance to be bound by these Terms and Conditions.

Definitions: “Mr Postchi Pty Ltd” being the contracting service. The “Customer” being the customer engaging any/all specified Mr Postchi Pty Ltd Service(s).

All services provided by Mr Postchi Pty Ltd are governed under our Terms and Conditions of Service. We reserve the right to change these Terms of Service from time to time without prior notice to you. Any change will not affect the provision of Services relating to orders that you place or Goods that we receive on your behalf before the change is implemented. Your continued use of site following the postings of changes and/or modifications will constitute your acceptance of the re-terms and conditions.

1. Registration

1.1. Mr Postchi Pty Ltd will provide the Customer with an active account for the use of Mr Postchi Pty Ltd Services (defined in Condition (4) below)

1.2. Activation of your account and/or its use after the effective date hereof will represent your acceptance of this agreement

2. Uses of Data

All submitted information is treated as confidential by Mr Postchi Pty Ltd staff, affiliates, and advisors and is governed by the Mr Postchi Pty Ltd Privacy Policy. We reserve the right, and you specifically grant the right, for us to refuse, delete, edit, and modify any submitted information.

3. Customer Communications:

Mr Postchi Pty Ltd will for time to time contact the Customer via e-mail for the

following purposes:

a) To send an initial, one time greeting to each new Customer;
b) To send service notifications to Customers;
c) To occasionally email you notifications of any announcements at Mr Postchi Pty Ltd;
d) To send newsletters or special offers to Customers;
e) To remind Customers of membership renewal;
f) For customer support and correspondence

Customers may opt out of email notifications in Suite settings

4. Services

4.1. Blank

4.2. Buy For Me Service

4.2.1. Mr Postchi Pty Ltd concierge agents purchase goods on your behalf from Australian suppliers

4.2.2. The Mr Postchi Pty Ltd shopping Buy For Me service is limited to the purchase of goods on your behalf but does not include any subscription charges (such as mobile or internet subscriptions) or ongoing or recurring charges

4.2.3. Buy For Me orders cannot be cancelled after they have been processed by a Mr Postchi Pty Ltd agent

4.2.4. Mr Postchi Pty Ltd agents may make in-store purchases for the Customer. Stores and boutiques within the central Sydney area, and are subject to our standard $20 in-store collection charge.

4.2.5. Collections outside this are subject to additional charges. Please contact Mr Postchi Pty Ltd before placing orders to obtain a quote.

4.2.6. Mr Postchi Pty Ltd shopping agents rely on the specific information provided by you when fulfilling your Buy For Me order. All finer details must be submitted at the time of order (i.e. colour/size, etc.). Mr Postchi Pty Ltd is not responsible or liable for incorrect items purchased due to the lack of detail or incorrect details provided when the initial order is placed

4.2.7. Mr Postchi Pty Ltd requires the Customer to provide the following information when placing an order using the Buy For Me order form (where applicable) before the order can be made:

a) Brand
b) Manufacturer
c) Model
d) Size
e) Colour
f) Type
g) Quantity
h) Price
i) URL direct link to the product or supplier website

4.2.8. Mr Postchi Pty Ltd may decline to purchase your nominated goods if it falls outside Mr Postchi Pty Ltd Terms and Conditions

4.2.9. Mr Postchi Pty Ltd charges a fee of 15% of the total order value for its shopping Buy For Me service. A minimum charge of $29 applies. In store purchases incur a standard $20 surcharge. Further charges may apply for collections outside the central Sydney area (see 4.2.4)

4.2.10. For in store purchases, unless prior consent is given by Mr Postchi Pty Ltd, the maximum weight for any individual item our agents will pick up is 40Kg, and it must not exceed 120cm in any one dimension. If you think any items requested are going to exceed any of these limits, you must contact us first stating the details of the item, measurements/ weight and we will advise whether it is possible to carry out the order. If a Mr Postchi Pty Ltd agent visits a store, and finds an item exceeds these limits without been given prior notice, we reserve the right not to purchase the item and the minimum service fee will not be refunded. We recommend you contact the seller about the size and weight of your items if you are unsure

4.2.11. For in store orders, if a requested item is out of stock, then the money for this item will be refunded. If it arises your whole order is out of stock, the minimum service fee will still apply. You must place a new order if you want us to revisit the store at a later date to try again.

4.2.12. If an in store order contains items that turn out to cost more than the quoted and paid price by you the client, Mr Postchi Pty Ltd will pay the difference up to the amount of $20, which will be added to the final shipping cost. If the difference is more than $20 then Mr Postchi Pty Ltd will not be able to fulfil your order, and a refund will be given for particular items unable to be purchased due to lack of funds provided

4.2.13. The Mr Postchi Pty Ltd Buy For Me Service is additional to the Mr Postchi Pty Ltd Forwarding Service which shall apply from receipt of Concierge goods at the Mr Postchi Pty Ltd depot

a) Buy For Me orders are exempt from the One Time or Membership Forwarding Service fees.

4.2.14. Mr Postchi Pty Ltd standard shipping rates will be applied to all Buy For Me orders

4.2.15. If your Buy For Me order amounts to more than $3,000 AUD you will need to settle by inter/bank transfer.

4.2.16. Mr Postchi Pty Ltd will attempt to notify the customer of any product damage or defects upon receipt of Concierge ordered goods at our depot, however Mr Postchi Pty Ltd cannot be held liable for any damage or manufacturer defects.

4.3. Conditions

4.3.1. Mr Postchi Pty Ltd operating hours are from Monday to Friday, 0900 hours to 1800 hours Sydney local time

4.3.2. Blank

4.3.3. Blank

4.3.4. All prices are quoted in Australian Dollars

4.3.5. Any charges generated, such as taxes, customs duties and service fees presently in effect or established in the future, will be the responsibility of the Mr Postchi Pty Ltd Customer

4.3.6. The Customer confirms that goods sent to their Mr Postchi Pty Ltd address are legal in the country in which the customer is located or the intended destination country if different

4.3.7. The Customer understands that goods are purchased at their own risk, and Mr Postchi Pty Ltd is in no way liable for any cross border retailer restrictions, including but not limited to unenforceable warranties

4.3.8. The Customer’s Mr Postchi Pty Ltd address should not be used as a Post Office Box and customer’s bank and financial accounts /statements should not be sent to Mr Postchi Pty Ltd

4.3.9. Either party may cancel this agreement with written notice (email or letter). Mr Postchi Pty Ltd service charges are non-refundable after the first package has been received. If no packages have been received, then the customer may request a refund within 30 days of purchase. Refunds will be processed within ten (10) business days of cancellation. Mr Postchi Pty Ltd will have the option to return all packages/mail to the senders and/or discard the items for accounts which are cancelled.

4.3.10. Mr Postchi Pty Ltd takes credit card fraud very seriously. We cooperate completely with law enforcement officials to apprehend groups or individuals committing credit card fraud. Our company will supply all information that we have about fraudulent orders to those officials who will then pursue investigation and prosecution of the criminal action taken by offending parties.

4.3.11. The Mr Postchi Pty Ltd Customer authorizes Mr Postchi Pty Ltd to charge his/her credit card or payment method for Service Fees, Shipping and Handling Charges, and charges for any Additional / Optional Services selected by the Customer.

4.3.12. If Mr Postchi Pty Ltd receives a chargeback for any previous valid charges, then the Customer’s account may be immediately terminated and all mail/packages will be returned to sender or properly discarded.

4.3.13. All our shipments are sent with your chosen carrier. Consignments are covered by Mr Postchi Pty Ltd Standard Liability. For valuable items we recommend purchasing Extended Liability or arranging independent insurance.

5. Refund Policies

5.1. Future Service

5.1.1. Blank

5.2. Buy For Me Service

5.2.1. Online orders – If a requested item is out of stock online at the time of a Mr Postchi Pty Ltd attempted purchase, then the money value for this item will be refunded within 10 days. If it arises your whole order is out of stock, the minimum Mr Postchi Pty Ltd service fee of $29 will also be refunded.

5.2.2. In store purchase requests – Upon the Customers request, if a Mr Postchi Pty Ltd representative is requested to visit the store in person and collect any item an additional $20 collection fee will be incurred. If a requested item is out of stock, then the money value for this item will be refunded within 10 days. If it arises your whole order is out of stock with an in-store collection, the minimum Mr Postchi Pty Ltd service fee of $29 as well as the $20 collection fee will NOT be refunded. The amount paid for your non purchased items will be refunded

5.2.3. If you need to return or exchange merchandise, please do not contact the original retailer. Please read and make sure that you agree with the return/exchange policy of the retailer(s) you ordered from. Each retailer may have a different return/exchange policy, which you will need to adhere to, in order for us to process the return or exchange. We charge an administration fee of $25 for any exchange request through Mr Postchi Pty Ltd Shopping Concierge service. If the concierge order was an in store purchase and requires the agent to revisit the store then the fee will be $35.

5.2.4. Shipping and any duties or taxes associated with the return will be the sole responsibility of the customer.

5.2.5. All fees, including shipping and handling, are non-refundable. However, the original price of the merchandise may be refundable, based upon the individual policy of the retailer(s) ordered from.

5.2.6. An eligible return will be based upon the individual return/exchange policy of the retailer(s) you were ordering from.

5.2.7. You may receive a refund only for the original purchase price of the merchandise minus administration fee, shipment costs for the items sent back to the retailer(s), as well as any associated duties and taxes. For eligible exchange, you must pay all shipping and handling fees that will be due which includes shipping from our business back to the retailer and the exchanged product’s shipping from the retailer back to our business and shipping back to you.

5.2.8. In order to return or exchange merchandise, please follow all of the instructions below:

a) Email us specifying you would like to apply for an exchange or return

b) Inside your exchange/return package, include a copy of your invoice or packing slip, and circle all of the items you are returning/exchanging.

c) Specify whether you wish to apply for a refund or to exchange the merchandise. If exchanging, please indicate what size, colour, and style you want to exchange for.

d) Package the merchandise securely.

e) You must ship the merchandise back to us via a carrier with a trackable shipping service.

f) You should insure the merchandise for the full retail value. We are unable to process or reimburse you for a return shipment lost or damaged while in transit to us.

6. Standard Liability & Extended Liability Terms & Conditions

6.1. All consignments are covered by our Standard Liability cover free of charge for loss or damage up to a maximum of $100 in value (per consignment not per box).

6.2. If you wish to purchase extended liability you may do so by declaring the value during the online despatch checkout.

6.3. The extended liability premium is calculated at 5% of the declared value, with a minimum premium of $5 providing $250 of cover.

6.4. GST is additional where applicable

6.5. The maximum value we cover is $1,000 per consignment – please contact us if you require cover above this value

6.6. Standard Liability and Extended Liability Cover does not give cover for losses incurred by delay, or seizure by Customs.

6.7. The declared value should be the replacement cost of the goods not the sale value.

6.8. Extended Liability Cover is not offered for Airmail shipments

6.9. Extended Liability Premiums are non-refundable once the dispatch ticket has been created.

6.10. Any items which appear on the relevant carrier’s Prohibited or Restricted Items list are not eligible for our Standard Liability or Extended Liability Cover.

6.11. Restricted Items are covered by our Standard Liability and Extended Liability Cover but with some restrictions. Please refer to our Restricted Items information.

6.12. If you are unsure if your goods will be covered please contact us.

6.13. Mr Postchi Pty Ltd will package all despatches to our satisfaction and leave original packaging where possible. Extended Liability Cover is not available for consignments containing items that have been re-packed at the customer’s request.

6.14. Notification of intent to claim for damage must be made within 7 days of delivery (or 7 days from date the carrier has deemed the goods to be “lost”) directly to Mr Postchi Pty Ltd Ltd. If an attempt is made to claim direct from the carrier this will invalidate your claim with Mr Postchi Pty Ltd. Claims can be made in writing by emailing us with the following information:

6.14.1. Damaged Goods

a) A photograph of the damaged item(s) along with the packaging.

b) A copy of the delivery note signed “damaged” or “unchecked” – please note that we will reject any claim where the goods have been signed for “In Good Condition”.

c) Proof of value. (receipt or purchase invoice). Note that we will only pay for the replacement value of the goods.

d) A repair quote or invoice/receipt for replacement parts (if applicable)

e) Both the damaged item(s) and packaging must be kept for inspection and not moved.

f) The damaged items must not be tampered with or repaired prior to inspection.

6.14.2. Lost Goods

a) Proof of value (receipt or purchase invoice). Note that we will only pay for the replacement value of the goods.

b) A claim can only be undertaken once the Carrier had deemed the goods as “lost”.

c) Please note that it can take up to 8 weeks to process a claim and pay out due to the internal investigation processes of the carriers concerned. We appreciate your patience and cooperation during this period.

7. Indemnification
The following is the indemnification required by Mr Postchi Pty Ltd from its Customers:

7.1. The Mr Postchi Pty Ltd Customer agrees that they will remain liable for and indemnify, defend and hold harmless Mr Postchi Pty Ltd (Mr Postchi Pty Ltd Limited) and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof forward, from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, and/or other costs (including attorneys’ fees and court costs) arising by reason of the execution hereof or the consummation of the transactions contemplated hereby, including without limitation those arising from or relating to:

7.1.1. Any negligent action or omission of the Customer or any of the Customer’s employees, contractors, agents or any other person acting under Customer’s supervision or control prior to, as of, or following the date hereof;

7.1.2. The Customer’s failure to comply with the terms hereof or any Australian or other jurisdiction’s law applicable to the exportation or importation (into the destination country) of such shipments.

8. Prohibited & Restricted Items

8.1. Prohibited Items

8.1.1. Prohibited Items may not be shipped with Mr Postchi Pty Ltd

Animals, Animal Products, Animal Skins, Animal Fur, Animal Parts, Live Animals
Body Parts
Cash & Travellers Cheques
Clinical and or Biological samples (including but not limited to bodily fluids and tissue samples)

Complete original and imitation firearms and firearm parts, (includes rifle butts, trigger mechanisms, screws / bolts etc which are manufactured for the sole purpose of creating a functional firearm), ammunition, explosives

Credit/Debit/Bank Cards

Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, dry ice, biological substances, radioactive materials, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations (“IATA”), the Agreement on Dangerous Goods by Road (“ADR”) or International Maritime Dangerous Goods (“IMDG”) regulations.

Environmental Waste
Human Remain & Ashes

Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)

Ivory & Ivory products
Medicines not approved for sale in the origin or destination countries.
Passports, Birth Certificates, Tax Stickers, Personal Data, or other Legal Documentation
Perishable Goods
Pornographic Materials
Swords, Combat Knives & other Weapons
Tobacco & Tobacco Products

8.2. Restricted Items

8.2.1. Restricted Items may be shipped in certain circumstances

8.2.2. Restricted Items may have restricted Standard or Extended Liability Cover

Item Restrictions Loss Liability Cover Damage Liability Cover
Alcohol & Alcoholic Beverages Some countries, carriers, quantities, types – please contact us x
Antiques, Art & Articles of exceptional value $5,000 maximum value per consignment Up to $500 x
Autoparts Must be flushed through & not contain oil
Batteries Dry cell only, not loose, no more than 2 batteries x
Discs, Tapes, memory Cards Any electronic or magnetic media x
Furniture Must be flat-packed for standard carriers. Otherwise contact us x
Glass Including products containing glass parts x
Jewellery, Costume Jewellery, Watches & objects constructed of precious metal and/or stones $5,000 maximum value per consignment Up to $500 x
Laptop Computers 1 laptop per consignment containing no more than 1 lithium battery. Otherwise carrier restrictions apply – please contact us x
Mattresses Carrier restrictions apply – please contact us x
Printer Ink Carrier restrictions apply – please contact us x
Pottery & Ceramics All Pottery & Ceramics x
Seeds Carrier restrictions apply – please contact us x
White Goods Carrier restrictions apply – please contact us x